Talent Mapping in Global Retail Brands
The Project:
Client Confidential
The Client:
Our global retail client approached us to manage a specific talent mapping project for them. Having recruited successfully for their recent key board appointments and for their product area and appreciating the highly competitive sector in which they operate, we were uniquely placed to identify emerging trends, map key market talent and highlight ways they could create an attractive retention package.
As part of our work with this client, we had already been tracking candidates in retail and e-commerce, with a particular focus on high-end premium roles in product and design. This brief was to extend this work to focus on sector competitors where they have invigorated their brand in the market, or where they have made the move into new products.
The client tasked us with looking at the following:
• Hiring: Researching the type of people these brands hire - including job titles, salaries, locations.
• Digital Landscape: Looking at the key impact of digital technology on these brands and how have they utilised it to further their brand. We sought to highlight the connection between data, digital and consumer awareness.
• Market Intelligence: Highlight how brands have moved into new product areas, by looking at their processes and how typically leads on them.
• Impact of covid and post pandemic: Reviewing the impact on spending and habits such as an accelerated digital transformation, the adoption of cloud-based tech and streaming across sectors and looking at how ‘technology first’ brands have been seeking to reinforce their dominance.
The client was particularly keen to understand typical remuneration levels in their sector, the backgrounds of the leaders typically being hired and what steps these businesses were doing to evolve, adapt, generate more revenue, promote themselves and ultimately continue to grow. To answer this, we looked at how brands tend to hire, how they balance the focus of their business between creative, brand and broader marketing and where digital fitted into the landscape. We also looked at how leading brands have expanded by building their teams to drive their transition, connecting data, digital and consumer awareness.
Some key themes emerged:
Hiring: Many of the businesses hired from other e-commerce brands, with some even considering crossing sectors to find the right talent.
Digital: We noted a move in the market to hiring dedicated digital directors with a strong consumer background.
Corporate Social Responsibility: This has become a key differentiator for prospective candidates, especially in terms of brand value and sustainability. A demonstrable CSR agenda is therefore also high on the list of priorities when developing a brand. Leading on from this, we noticed the desire to place sustainability at the centre of product development and brand identity. Sustainability seems to underpin a brand’s knowledge and expertise and most definitely closely aligns to today’s consumer priorities. Indeed, some partnerships we looked at were all centred around the ‘touch’ and ‘feel’ of the product.
The COVID-19 effect: All the major case studies we looked at talked about the covid effect, culminating in a lot of change and refocus, from launches in the US, celebrity influencers and targeting new generations. All brands appear to be significantly changing through the impact of COVID, with many focusing on strengthening their storytelling around heritage and their sense of ownership.
Our conclusions were that this retail and e commerce space is evolving, fast paced, competitive, new product led with a big digital thread and sustainability high on the agenda.
The Chief Product & Innovation Officer says:
‘This was a fantastic piece of work undertaken by Moon – it was detailed, thought-provoking and extremely enlightening for our business. We have already adopted one or two of the key findings in our business plan and I am looking forward to working with Vanessa and the team as we look to implement some of our key aims. First class!’
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